FAQ

Frequently Asked Questions

How long does order processing take?
Orders are typically prepared within 1–3 business days.

How long does delivery take?
Delivery times vary depending on the destination and shipping method selected at checkout.

Will I receive tracking information?
Yes. Whenever tracking is available, you will receive the tracking details by email after your order has been dispatched.

Can I return an item?
Yes. You may request a return within 14 days of receiving your order, provided the item meets our return conditions.

What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible at support@avenuli.com so our team can assist you.

Which countries do you ship to?
AVENULI delivers to selected destinations across Europe.

How can I contact AVENULI?
You can reach us by email at support@avenuli.com or through the contact details available on our Contact Us page.